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Home Care in Exeter

Do you need home care in Exeter for someone you love?

Help at home from one self-employed carer, arranged directly with you

Home care means staying in your own home, in your own routine, with help for the things that have become hard. Here that help comes from one person you meet first, not from a rota.

Free visit, no obligation, and an honest answer about whether I am the right fit.

Arrange a free home visit

Fill this in and I will ring you back. Or just call 07359 980100.

If you are asking for someone else, tell me only what they would be happy for me to know.

Sending this lets me use what you have written, including any health details, to work out whether I can help and to arrange a visit. That is part of providing care, and I owe you a duty of confidence. Nothing is passed to anyone else unless you tick the box above.

How I look after your details is in the privacy policy.

  • Enhanced DBS checked
  • Fully insured
  • Free home visit
  • Same carer, every visit

What home care in Exeter looks like with me

Home care is a broad phrase and it covers everything from an hour of company a week to several visits a day. What it means for you depends entirely on what has become difficult. For one person it is the morning routine, because getting washed and dressed alone has stopped being safe. For another it is the middle of the day, because meals have quietly become toast and the medication is being forgotten. For a third it is simply that nobody comes to the door from Monday to Friday, and the days have got very long.

I cover all of it. Personal care, which means washing, bathing, dressing, continence support and help moving safely around the house. Medication support, prompting and recording each dose as prescribed. Meals, from preparing food to sitting with someone while they eat. Getting out, to the shops, the surgery, a walk or a coffee. Light housework, so the home stays tidy and safe. And company, which families rarely put at the top of the list and which usually turns out to be the thing that changes the week.

The pattern is decided with you at the first visit and written into a short agreement. It is not fixed. If the mornings are fine but the afternoons have become hard, the arrangement changes to match.

Home care for older people

Most people who need home care are in their seventies, eighties and nineties, and most of them want the same thing, which is to stay in the home they know. The help they need is often smaller than families expect. An hour in the morning to make sure the day starts properly. A hot meal at lunchtime. Somebody to check the fridge, the post and the boiler, and to notice when something has changed.

Being the same person every time matters more here than anywhere. Someone in their late eighties does not want to explain to a stranger where the towels are kept or how they like their tea. After a few weeks I know, and the visit is about them rather than about the logistics.

Home care and dementia

Familiarity is the thing that makes home care work for someone living with dementia. A new face in the hallway can be frightening. The same face, arriving at the same time, doing things in the same order, is reassuring even on days when the name will not come. I keep the routine steady, I do not rush, and I take my cue from the person rather than the clock.

I also tell families what I see. Dementia changes over months and years, and the person visiting regularly is often the first to notice a shift. When the point comes where one carer is no longer enough, I will say so early and help you plan the next step, rather than carrying on until something goes wrong.

Home care for disability and long-term conditions

If you live with a physical disability, Parkinson's, MS, the after-effects of a stroke or a long-term condition, you probably know exactly what help you need and exactly how you want it done. This arrangement suits that well. You are the one directing the care. I am engaged by you, I work to your instructions, and the agreement reflects the way you want your day to run, not a care plan written by somebody who has never met you.

What home care with me does not include

I do not offer live-in care, overnight care or nursing. I cannot give injections, change dressings or carry out treatment that needs a nurse. If someone needs two people to move safely, I will not attempt it on my own. I say all of this plainly because the families who are best served by an independent carer are the ones who know the limits before they start. If your needs sit outside them, I will tell you at the first phone call and point you towards the right service.

Paying for home care in Exeter

This is a privately funded service. My hourly rate is between £20 and £40, depending on what is needed, and I give you one fixed figure at the free first visit. My usual minimum term is three months, paid in advance, and that is open for discussion at the first visit. If Devon County Council has assessed you as eligible for care and offered a direct payment, you may be able to use it to pay a self-employed carer. Plenty of people do. I will explain how that works and what the council expects to see. Rates and terms are on this page, and there is never a charge for the first visit.

What home care from an independent carer gives you

  • One person, start to finish

    The carer who does the assessment is the carer who turns up. There is nobody else, which is the whole point.

  • Care shaped around your day

    You set the times, the order things happen in and what matters most. I fit around the routine you already have rather than imposing one.

  • Written down, in plain English

    A short agreement covers days, times, tasks and cost. If anything in it needs to change, it changes after a conversation, not before.

  • Somebody who notices

    Seeing the same person regularly means I spot the small changes. Eating less, a new bruise, a door left unlocked. I tell whoever you have nominated the same day.

  • Local to Exeter

    I live and work here. Short drives between visits mean I arrive on time and leave when I said I would, not when the next visit forces me to.

  • No charge to find out

    The first visit is free and there is no obligation. If it is not the right fit, you have lost an hour and gained an honest opinion.

Getting home care in Exeter started

  1. Step 1: A phone call

    Tell me what is going on. No script and no sales pitch. If it is not something I can safely take on, I will say so on that call.

  2. Step 2: A visit, free of charge

    I come to you. We sit down, talk through what would actually help, and you decide whether I am the right fit. No charge and no obligation.

  3. Step 3: A written agreement

    Days, times, what I will do and what it costs, in plain English. Yours to keep, and nothing in it changes without asking you first.

  4. Step 4: We start

    Same carer, every visit. After a few weeks I know the routine, the neighbours, and which mug is the right one.

How this compares

Three ways families arrange care at home. None is right for everyone, and the honest answer is usually about what matters most to you.

Independent carer compared with an agency and with live-in care
Question Private Independent Care An agency Live-in care
Who turns up Me, every time. You met me before anything was agreed. Whoever is on the rota that day. Often a different person each week. One carer living in the house, with a second covering their days off.
How long a visit lasts As long as we agreed. I am not counting down to the next address. Frequently 30 minutes, sometimes 15, and the travel between calls comes out of it. Not visit based. Support is available through the day, with agreed breaks.
What you pay for Between £20 and £40 an hour for the hours I am with you, one figure agreed in writing before we start. Usual minimum term three months, paid in advance, open for discussion at the first visit. An hourly rate set by the agency, which also pays for an office, a manager and a rota. Ask each one for its rate and terms. A weekly fee, usually well over a thousand pounds, plus board and lodging.
When I am ill or away I cannot send anyone else. You keep a backup arrangement, and I help you set one up before we start. The office sends a replacement, though you may not know them. The provider arranges relief cover.
Who you deal with Me. The person doing the care is the person you ring. A coordinator or care manager, then the carer. The provider, then the carer.
Regulation Engaged directly by you, working under your direction, which sits outside CQC registration. DBS checked and insured, and I will show you both. Registered with the CQC and inspected. Usually a provider registered with the CQC.

I do not offer live-in, overnight or nursing care. If that is what is needed I will say so at the first phone call.

What it costs

Hourly rate

£20 to £40 per hour

Where in that range depends on what is needed. I give you one fixed figure at the free first visit, in writing, before anything is agreed.

  • The rate is all in. Mileage is included, there is no VAT to add, and there is no registration fee or charge for the first visit.
  • Minimum visit one hour. Usual minimum term three months, paid in advance, open for discussion at the first visit.
  • A visit I miss, or cannot complete because I am ill, is not charged. The time is carried over to another visit or refunded, whichever you prefer.
  • A visit you cancel with 48 hours notice is carried over. With less notice it is charged.
  • 14 days to change your mind after signing the agreement. Visits you asked me in writing to start in that time are paid for.
  • Two weeks notice to end the arrangement, from either of us. If it ends early you pay for the visits made and the notice period, and the rest is returned.
Full rates, worked weekly examples and how direct payments work

Questions families ask

What does home care actually include?

Help with washing, dressing and using the toilet. Support to take medication as prescribed. Cooking and help with eating. Getting to appointments or the shops. Light housework that keeps the home safe and pleasant. And company, which is often the part that matters most. What your arrangement includes is written down before we start.

Is there anything you do not do?

I do not offer live-in care, overnight care or nursing. I cannot give injections, change dressings or carry out physiotherapy. If a move needs two people, I will say so rather than attempt it alone. Those limits are part of doing this safely, and I will always tell you if something sits outside them.

How is this different from a home care company?

A company employs carers and sends whoever is available. Here there is one carer, engaged directly by you, and you know exactly who is coming. There is no office margin on the rate and no coordinator between you and me. The trade-off is that I cannot send a replacement when I am unavailable, and I am upfront about that from the first call.

How many visits a week can I have?

Anything from one visit a week to a visit every day, morning or afternoon or both, as long as I have the capacity. The minimum visit is one hour. I will keep my client list short, so if I am ever full I will tell you straight away.

Can family be involved?

Please. Most arrangements work best when a daughter, son or partner is part of the conversation from the start. I will keep whoever you choose informed, and if you would like a short note after each visit, that is easy to do.

What happens at the free home visit?

I come to you, usually for about an hour. We talk about what is difficult at the moment, what a good day looks like, and what help would actually make a difference. You can ask me anything. I will tell you honestly whether I can help and what it would cost, and you decide in your own time.

Other things I can help with

  • Visiting Care

    Regular visits, morning, midday, afternoon or evening, that last as long as they need to.

    About visiting care
  • After Hospital Care

    Support for the first few weeks back at home after a stay in hospital.

    About after hospital care
  • Long Term Care

    An ongoing arrangement that changes as needs change, with the same face throughout.

    About long term care
  • Domiciliary Care

    What the term means, how it works with a direct payment, and how I differ from an agency.

    About domiciliary care
  • Personal Care

    Washing, dressing and continence support, done with patience and privacy.

    About personal care

Where I work

A tight patch on purpose. Everyone I take on will live within a short drive of everyone else, which is what keeps visits unhurried and on time. Postcodes EX1 to EX6.

Talk to me about home care in Exeter

A phone call costs nothing and commits you to nothing. Tell me what is going on and I will tell you honestly whether I can help.